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Frequently Asked Questions
What payment methods does VOOPOO support？
We are the VOOPOO official online store, and all products on shop.voopoo.com are 100% original with high quality. Credit card such as VISA, Master Card, AMEX, dinner club etc., as well as other available payments are performed under an encrypted network and a secure method of transmission provided by our partner USEEPAY, which is awarded the highest security certification of PCI-DSS Level-1 in the international card payment industry, as well as the Hong Kong MSO license and the US MSB financial license. All personal information will be strictly confidential.
We're seeking close cooperation with more payment companies to meet the needs of different currencies and different regions. Presumably, we will support BNPL(Buy Now, Pay Later), COD(Cash On Delivery), Bitcoin payment and more localized payment options in the long term.
Warm note: Any question or problems, please don't make chargeback, just contact our support team at firstname.lastname@example.org to get more information or refund. Please do not worry. We'll reply to you in 24 hours during workingdays and 100% stand by your side.
If you have not seen a reply from us within one business day, please check your junk/spam folder. Once you find the email be sure to add email@example.com as a safe sender to prevent future delivery issues.
Where does the order ship from?
For US customers, please choose the option of US/USA warehouse, we will send the item to you directly from the distribution center in TX, taking about 1-5 business days for delivery. Orders exceeding US $39 after discount are free of domestic
For EU customers, please choose the option of Europe warehouse. Shipping time: 1-5 business days. Orders exceeding US $39 after discount are free of shipping fee. Europe warehouse is available for: Gemeny, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia and Sweden.
For customers from other countries and regions around the world, please choose the option of US/USA warehouse, we will send the item to you from US warehouse by FedEx international service, taking about 3-8 business days for delivery based on your address. We must apologize in advance that the shipping cost is much more expensive than usual, and we're unable to offer free shipping to you.
In the meantime, we are working hard to find reliable local warehouses to provide better logistics services for all of our valued customers in the future. Please stay tuned, thank you for your support!❤️❤️
How to place an order in US/USA warehouse?
US warehouse: Only for US and Canadian customers. 1-5 business days on delivery.
If you want to purchase from USA warehouse.
1. Please choose Warehouse-USA option.
2. then choose the color, size or type you like.
3. then please check the options you choose are in stock.
For more information about US overseas warehouse, please click the link：/blogs/❓question/🚚-us-warehouse-🚚
How long does it take for delivery?
Handling time: 1-2 business days. FYI, handling means the process from order confirmation to packaging completion.
Shipping time: 1-5 business days based on your address. There could be peak season delay.
It will take several days longer for international shipping service from US warehouse to other countries, generally in 3-8 business days. Many thanks for your undertanding!❤️❤️
How to use the discount code or reward coupons?
Step 1: Start Shopping.
Step 2: Proceed to Checkout.
Step 3: Enter the Code.
Step 4: Enjoy Your Savings.
Warm Note: Some discounts can be combined, but some discounts cannot be combined. If you have any questions, please send email to us via firstname.lastname@example.org or just make a live chat with us.
VOOPOO friendly and knowledgeable staff is ready to assist you from Monday to Friday, 09:00 - 18:00 (UTC +8). Please allow for the time difference, and we will get back to you ASAP, generally in 24 hours on weekdays.
How long is the warranty period of VOOPOO products?
First of all, please check the package and all items carefully and test them to make sure whether they can work well after receiving the goods. But sometimes the products you receive might not perform as expected upon delivery or after time for reasons beyond our control.
Normally, the warranty period for the mod box is 90 days, but Atomizer/atomizer coil/Drip are consumable products what are not within the scope of warranty once it is depleted.
However, you can get better and more considerate services in VOOPOO official online store than other places. VOOPOO always adheres to the principle of customer first, and aims to contribute a positive impact on society and brings a healthier life to the public. Please do not hesitate to contact us and we will be responsible for you.