We are the VOOPOO official online store, and all products on shop.voopoo.com are 100% original with high quality. 

①Credit card such as VISA, Master Card, AMEX, dinner club etc., as well as other available payments are performed under an encrypted network and a secure method of transmission provided by our partner USEEPAY, which is awarded the highest security certification of PCI-DSS Level-1 in the international card payment industry, as well as the Hong Kong MSO license and the US MSB financial license. All personal information will be strictly confidential.

②PayPal payment and ③Coin Wallet are also supported, please select the right method then. If you encounter the payment issue, please ask us for an alternative payment method.

We're seeking close cooperation with more payment companies to meet the needs of different currencies and different regions. Presumably, we will support BNPL(Buy Now, Pay Later), COD(Cash On Delivery) and more localized payment options in the long term.

Kind Reminder: Any question or problems, please don't make chargeback, just contact our support team at service@voopoofan.com to get more information or refund. Please do not worry. We'll reply to you in 24 hours during working days and 100% stand by your side. If you have not seen a reply from us within one business day, please check your junk/spam folder. Once you find the email be sure to add service@voopoofan.com as a safe sender to prevent future delivery issues.

📣Free shipping for orders over $49 USD.

📣Please make sure your shipping address is 100% correct, particularly the APARTMENT/HOUSE number. If the address was wrong, please contact us to change before order shipping. If you want to change the shipping address after order shipping, please contact local post office when the package arrive at your country.

① For customers in the US, please choose Standard Warehouse, we will send the item to you directly from the distribution center in Texas, generally by USPS, taking about 1-5 business days for delivery. It may take longer time for remote regions. 

② For customers in Europe, please choose European Warehouse. The package will generally be delivered within 1-6 business days, generally by DHL or GLS. 

Europe warehouse is available for: Germany, Poland, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia and Sweden.

③ For customers in other countries and regions, please choose Standard Warehouse. Due to transportation restrictions, some orders are shipped from the manufacturer's factory in China, taking 7-12 business days for delivery. Thank you for your understanding.

In the meantime, we are working hard to find reliable local warehouses to provide better logistics services for all of our valued customers in the future. Please stay tuned, thank you for your support!❤️

Kindly Notes:

1) If you ordered many products, your order may be separated to several parcels with different tracking numbers.

2) If you finally don't receive the package due to logistics reasons, we will be responsible for all losses, and you can get a full refund.

3) Products displayed on SHOP.VOOPOO website are only for international market.

4) Generally, the standard version is delivered. If you have special requirements, please leave us a message. Some products are being pre-sold. Please pay attention to the delivery date when they will be shipped in the description.

5) Please contact our support team at service@voopoofan.com for re-sending another package or refund if your package is not delivered within 25 business days since shipment.

Standard warehouse is available for all customers worldwide now!

Handling time: 1-3 business days. FYI, handling means the process from order confirmation to packaging completion.

Shipping time: 1-7 business days based on the distance from the dispatch place and your address. There could be peak season delay.

Warm Note: For non European and American regions, transportation time may be extended. If you have any questions about transportation, please contact us via service@voopoofan.com.

Step 1: Start Shopping.
Step 2: Proceed to Checkout.
Step 3: Enter the Code.
Step 4: Enjoy Your Savings.

Warm Note: Some discounts can be combined, but some discounts cannot be combined. If you have any questions, please send email to us via service@voopoofan.com or just make a live chat with us.

VOOPOO friendly and knowledgeable staff is ready to assist you from Monday to Friday, 09:00 - 18:00 (UTC +8). Please allow for the time difference, and we will get back to you ASAP, generally in 24 hours on weekdays.

First of all, please check the package and all items carefully and test them to make sure whether they can work well after receiving the goods. But sometimes the products you receive might not perform as expected upon delivery or after time for reasons beyond our control.

Normally, the warranty period for the mod box is 90 days, but Atomizer/atomizer coil/Drip are consumable products what are not within the scope of warranty once it is depleted.

However, you can get better and more considerate services in VOOPOO official online store than other places. VOOPOO always adheres to the principle of customer first, and aims to contribute a positive impact on society and brings a healthier life to the public. Please do not hesitate to contact us and we will be responsible for you.