Shipping Policy
📣Free shipping for orders over $49 USD.
📣Please make sure your shipping address is 100% correct, particularly the APARTMENT/HOUSE number. If the address was wrong, please contact us to change before order shipping. If you want to change the shipping address after order shipping, please contact local post office when the package arrive at your country.
① For customers in the US, please choose Standard Warehouse
Delivery will take about 2-6 days via USPS if shipped from USA directly.
Delivery will take about 9-14 days if shipped from China warehouse.
PS: Mostly packages will be shipped from USA.
② For customers in Europe, either European Warehouse or Standard Warehouse.
Delivery will take about 1-5 days via DHL when package shipped from EU Germany warehouse.
Delivery will take about 3-8 days via GLS when package shipped from EU Spain warehouse.
Delivery will take about 10-15 days when shipped from China warehouse.
Europe warehouse is available for: Germany, Poland, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia and Sweden.
③ For customers in other countries and regions, please choose Standard Warehouse.
Due to transportation restrictions, orders are shipped from the manufacturer's factory in China. Usually it takes about 10-20 business days for delivery based on different situations.
In the meantime, we are working hard to find reliable local warehouses to provide better logistics services for all of our valued customers in the future.
Please stay tuned, thank you for your support!❤️❤️
Kindly Notes:
1) If you ordered many products, your order may be separated to several parcels with different tracking numbers.
2) If you finally don't receive the package due to logistics reasons, we will be responsible for all losses, and you can get a full refund.
3) Products displayed on SHOP.VOOPOO website are only for international market.
4) Generally, the standard version is delivered. If you have special requirements, please leave us a message. Some products are being pre-sold. Please pay attention to the delivery date when they will be shipped in the description.
5) Please contact our support team at service@voopoofan.com for re-sending another package or refund if your package is not delivered.
VOOPOO covered IOSS cost of European Union countries since 5 August, 2021!
The EU is abolishing the low-value consignment relief for standard and reduced VAT goods to the EU from outside the EU from 1st July, 2021.
The new IOSS(Import One-Stop Shop) system is being introduced by the EU to simplify VAT for distance sellers in July 2021.
The Import One-Stop Shop (IOSS) is simpler and easier to centralize the declaration and payment of VAT for distance sales of imported goods (with a value not exceeding €150) for EU countries. The IOSS means the consumer in European Union countries is only charged once at the time of purchase, no extra fees to pay when the goods are delivered. The VAT rate will be the one applicable in the EU Member State where the goods are to be delivered.
*Notice: The final interpretation is owned by SHOP.VOOPOO.