SHIPPING
We offer free shipping for orders over US $39 after discount. Please make sure your shipping address is 100% correct.
Shipping Area:
VOOPOO offers shipping service to most countries except those with customs clearance issue. We kindly remind you get to know well about the shipping and import policy in your country and region about electronic cigarettes before placing an order.
As for US customers, if you can choose the option of "US" warehouse, we will send the item to you by USPS directly from the domestic distribution center, taking about 2-7 working days for delivery. If there is no "US" warehouse available for you, the package will be carried by China post to the US first and then gets transported by USPS to deliver to you. The whole shipment takes about 3-5 weeks.
As for customers in other countries and regions, please choose the option of "CN" warehouse, otherwise you can not check out.
Standard Shipping Methods:
Handle time: Tracking number will be uploaded in advance once your order has been confirmed. And it will be shipped out within 2-3 business days.
Delivery time: 8- 28 business days based on your address. There could be peak season delay.
Integrated tracking site: https://www.17track.net/en
Kindly Notes:
(1) All orders are shipped from China at present. But because of the different shipping channels, some of the information on 17track.net will display shipments from China, some from transit countries (for example, Netherlands, Singapore, Malaysia, etc), and some from destination countries.
(2) Logistic information on 17track.net may be typically updated by original carriers when the package arrives at next station with an occasional delay of up to 48 hours.
(3) Because there are many restrictions for transporting devices, it will take more time to deliver to you. If you only buy accessories, as coils, tanks and cartridges, the shipping time will be much shorter.
(4) Generally, the standard version is delivered. If you have special requirements, please leave us a message. Some products are being pre sold. Please pay attention to the delivery date when they will be shipped in the description.
Warm Notes:
- Maximum limit of each parcel is 2.0kg. If your shopping cart is over 2.0kg, your order will be divided into several parcels with different tracking numbers.
- E-liquid & lithium battery are not allowed. As a result, we don't sell E-liquid or batteries. You need to buy them yourself.
- Declaration as "Metal Tube", "Metal Accessory", etc with less than 20 USD. There is 0.01% chance that you’ll be charged for customs fees.
- If you finally don't receive the package due to logistics reasons, we will be responsible for all losses, and you can get a full refund.
- Products displayed on VOOPOO website are only for international market.
- Please contact our after-sale service team at service@voopoo.com for re-sending another package or refund if your package is not delivered within 45 business days since shipment.