AFTER SALES
Warranty Period
For MOD:
Within 90 days from the date of purchase shown on your invoice, or from the date of production if no invoice for reference.
For TANK:
Atomizer/atomizer coil/Drip are consumable products what are not within the scope of warranty once it is depleted. If there is quality issue when receiving the goods, please return without filling oil.
Disclaimer
Artificial damage and problems caused by misuse are not covered by warranty.
Any hardware cracking, modification is at your own risk, it will void warranty.
After-sales Service
- Please visit TECH FAQ page for self-service to solve your problem quickly .
- If your problem is not listed in TECH FAQ or it is not resolved after you operated as TECH FAQ guidance, you have two choices to settle the problem:
- Please go to the shop where you bought it for a quick solution.
- Please send emails to service@voopoo.com to seek help from VOOPOO after-sales service team with the following information:
- Copy of purchase proof or receipt, which must include the purchase date.
- Photos of the Serial Number and the Security Code.
- Videos or photos to clearly show the problem of your device.