VOOPOO only supports credit card payment by now, including VISA, Master Card, AMEX as well as dinner club.

We will seek close cooperation with more payment companies to meet the payment needs of different currencies and different regions.

Warm note: Any question or problems, please don't chargeback first, just contact our support team at service@voopoo.com to get more information or refund. Please do not worry. We'll reply to you in 24 hours during workingdays and 100% stand by your side.

If you have not seen a reply from us within one business day, please check your junk/spam folder. Once you find the email be sure to add service@voopoo.com as a safe sender to prevent future delivery issues.

All orders are shipped from China at present. But for US customers, if you can choose the option of US/USA warehouse, it means that we will send the item to you by USPS directly from the domestic distribution center, taking about 2-7 working days for delivery. But for custmers in other countries and regions, we can only send the item to you from our CN warehouse, located in Shenzhen, China.

Track your package here.

CN(Chinese) warehouse: shipped out from China.--15-25 days on delivery. ( Non US countries might takes 15-45 days on delivery)
US warehouse: Only allow shipped out from US warehouse to US address.--3-7 working days on delivery.
If there is no options to choose CN or US, that means parcel will be shipped out from China.

If you want to purchase from US warehouse.
1. Please choose US options.
2. Choose the color, size or type you like.
3. then please check the options you choose are in stock.

PS: If you choose CN warehouse, parcel will be shipped out from Chinese warehouse. 
And if you choose CN warehouse and want to exchange to US warehouse, please check wthether the items you choose is in stock at US warehouse, and then leave online message or send email to service@voopootech.com.

For more information about US overseas warehouse, please click the link：/blogs/❓question/🚚-us-warehouse-🚚

Handling time: 1-2 business days. FYI, handling means the process from order confirmation to packaging completion.

Shipping time: 8- 28 business days based on your address. There could be peak season delay.

As for US customers, if you can choose the option of US warehouse, we will send the item to you by USPS directly from the domestic distribution center, located in Texas, USA, taking about 2-7 working days for delivery. If there is no US warehouse available for you, the package will be carried by China post to the US first and then gets transported by USPS to deliver to you. The whole shipment takes about 2-4 weeks.

Step 1: Start Shopping.
Step 2: Proceed to Checkout.
Step 3: Enter the Code.
Step 4: Enjoy Your Savings.
Warm Note: Some discounts can be combined, but some discounts cannot be combined. If you have any questions, please send email to us via service@voopoo.com or just make a live chat with us.

VOOPOO friendly and knowledgeable staff is ready to assist you from Monday to Friday, 09:00 - 18:00 (UTC +8). Please allow for the time difference, and we will get back to you ASAP, generally in 24 hours on weekdays.

First of all, please check the package and all items carefully and test them to make sure whether they can work well after receiving the goods. But sometimes the products you receive might not perform as expected upon delivery or after time for reasons beyond our control.

Normally, the warranty period for the mod box is 90 days, but Atomizer/atomizer coil/Drip are consumable products what are not within the scope of warranty once it is depleted.

However, you can get better and more considerate services in VOOPOO official online store than other places. VOOPOO always adheres to the principle of customer first, and aims to contribute a positive impact on society and brings a healthier life to the public. Please do not hesitate to contact us and we will be responsible for you.