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Warranty and Returns

Warranty and Returns

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Foreword:

We are the VOOPOO official online store, and all products on shop.voopoo.com are 100% original with high quality. Credit card such as master card, visa as well as other available payments are performed under an encrypted network and a secure method of transmission provided by our partner USEEPAY. After you receive the order, please first carefully check the package and all items to ensure that they are in proper condition.

If there are any issues, please contact us via service@voopoo.com at first. Our friendly and knowledgeable staff is ready to assist you from Monday to Friday, 09:00 - 18:00 (UTC +8). Please allow for the time difference, and we will get back to you ASAP, generally in 24 hours on weekdays.

Warranty Period:

Normally, the warranty period for the mod box is 90 days, but Atomizer/atomizer coil/Drip are consumable products what are not within the scope of warranty once it is depleted. Please carefully check the warranty section in the product description.

Kind Reminder:

  • Problems caused by human damage and misuse are not covered by the warranty.
  • The coil is a consumable item and is not covered by warranty after depletion.
  • Any hardware cracking or modification is at your own risk, which will void the warranty.
Order Cancellation:

You can cancel the order or change the shipping address anytime before we send the products out to you. But once the product has been shipped out, we can't change the address. So please think twice before you decide to place an order. If it is necessary for you to change or cancel the order, please contact us within 1 day if at all possible.

30-day Money Back:

Our commitment throughout is to provide our customers with satisfactory products and services . If for any reason you do not want your product within 30 days after receiving it, you can return the unopened or unused product to us. Items that have been opened, used, or are not in a resale state do not qualify for a refund.

Please contact us with information below:

  1. Order number (like SP12345)
  2. Product you want to return
  3. Reasons
    Free Exchange:

    We provide free exchanging for you if you receive:

    • Defective items
    • Damaged items
    • Items does not match the description

    Please send us clear video/video link/images to present the issue. If no evidence is provided, we’re unable to make the refund nor take other proper measures. 

    Kind Reminder:

    If you have trouble in using new VOOPOO device or accessaries, please refer to our 👉TECH FAQ👈 and 👉TROUBLE SHOOTING👈 pages at first. They will help you with common use issues.

    Missing Items:

    We are confident that every order will be processed in a fast and correct manner. However, sometimes errors may occur. If any items are missing in the package, please contact us asap:

    1. Order number (like SP12345)
    2. Missing item name
    3. Clear pictures of outer packaging
    4. Visible shipping label

    After checking out, we will resend the lost items/accessories to you for free. Or, we can arrange a refund for your lost item.

    Kind Reminder:

    Sometimes, your order may be separated into several packages because of different delivering warehouse or products' overheight. Please sign in your member account on shop.voopoo.com to get more detail shipping information.

    Shipping Issues:

    If you finally don't receive the package due to logistics/customs reasons, we will be responsible for all losses, and you can ask us to resend a new package to you or get a full refund.

    Please contact our after-sale service team at service@voopoo.com for re-sending another package or refund if your package is not delivered within 45 business days since shipment.

    Refund Terms:
    1. We will issue a refund within 48 hours during working days after receiving your reasonable request of refunding.
    2. The items must be refunded until  we receive the items in good and original condition.

    Due to the long bank transferring process, please wait for 1-7 working days for the refund to appear in your credit card account. You can also contact your card bank for further information.

    Finally Yet Importantly:

    Any question or problems, please don't chargeback, just contact our support team via service@voopoo.com to get more information or refund. Please do not worry. We will reply to you soon and always stand by your side.

    If you have any other concerns, please leave us comments below. We will provide you with timely answers. At the same time, this can also help people with similar questions. We will be so grateful for your interaction and support!❤️❤️

      11 comments

      I bought a Dragx Pro in Santorini Greece, 4 years ago. A week ago it started shutting down by itself. Is this normal ? Can i do something to fix it ? Does anybody know ? Thanks.

      ADONIS

      Been using VooPoo forseveral years, I have always had a dual battery Drag X, my ccurrent Drag 3 is Garbage, Tech Support has only replied with send proof of purchase, issues are 1. Battery Compartment door will not stay closed, have had to use a Wide Rubberband, (sexy look) 2. it will shut off after 2 puffs, I purchased Brand New Flat Top Batteries as recommended, problem still exisits. I just ordered the Drag 4 with the Discount $$49. All I can say now is if the new mod failed I will not support this company. I order all my supplies direct from VooPoo to ensure I am getting authentic coils. fingers cross the mail man comes fast. thumb is tired of all the restarting.

      Daniel L Martin

      I was traveling across state when my jaybo mod quit taking a charge had it since 2017 stopped at a shop got sold this voodoo drag x plus for $55 us $18 for the battery $22 for extra coils by the end of the first tank was leaking everywhere. End of the second tank it was reading .64 ohm on a .015 ohm top coil never fired it over 60 watt. Half way through third it wouldn’t read coil. Then 3 out of the 5 voodoo top 0.15 ohm coils didn’t even work. I love four hours away from where I bought it called the shop and they said they get it straight from the manufacturer that there not responsible for defective parts. Bought it on 7/3/2023 went through 15 coils and now won’t even fire. Very disappointed in this mod

      Jeremy linnenbrink

      Your products are terrible. Drag X leaks less than a week after getting it and burns through coils so fast. Your return policy is dumb I will be doing a charge back on my card. Don’t buy their products.

      Andrew Shults

      I bought vthru pro and it was defective. I tried a lot to mail but no response. Such a shame

      Zooshan
      Leave your thought here

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